CANCELLATION & NO-SHOW POLICY

 

We value your time and strive to provide exceptional care and service to all of our clients. To ensure availability and fairness for everyone, we have established the following cancellation and no-show policy.

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24-Hour Notice Requirement​

 

We require at least 24 hours’ notice for all appointment cancellations or rescheduling requests. Notice must be provided during normal business hours and can be made by phone, text, or email.​

 

Late Cancellations​

 

Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a $50 late cancellation fee. This fee helps offset the time reserved exclusively for your appointment.​

 

No-Show Policy​

 

Clients who fail to arrive for their scheduled appointment without prior notice will be charged a $50 no-show fee.

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Multiple Missed Appointments​

 

Repeated late cancellations or no-shows may require prepayment for future appointments or may result in limited scheduling availability at our discretion.

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Emergencies​

 

We understand that emergencies and unforeseen circumstances can occur. Such situations will be reviewed on a case-by-case basis, and fees may be waived at our discretion.

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Payment of Fees​

 

Late cancellation and no-show fees will be charged to the card on file or may be added to your account balance and must be paid prior to scheduling future appointments.

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Acknowledgment​

 

By scheduling an appointment with us, you acknowledge and agree to this cancellation and no-show policy.

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If you have any questions regarding this policy, please contact our office at admin@therefineryhiawassee.com. We appreciate your understanding and cooperation.