PRIVACY POLICY

Privacy Policy

The Refinery Hiawassee
Last updated: [27Jan2026]

1. Introduction

Welcome to The Refinery Hiawassee (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable privacy laws, including HIPAA when handling protected health information (PHI).

This Privacy Policy explains what information we collect, how we use it, and the rights available to you as a visitor or client of our website: therefineryhiawassee.com.

By using our website or services, you agree to the terms outlined here.

2. Information We Collect

A. Personal Information You Provide

We may collect information when you:

Submit an inquiry form
Request an appointment
Contact us directly via email or phone
Sign up for newsletters or promotions

This information may include:

Name
Email address
Phone number
Appointment details
Any information you choose to provide in your message

B. Protected Health Information (PHI)

If you provide medical or treatment-related information (e.g., health history or service details), this may constitute PHI under HIPAA.
We handle PHI in accordance with all applicable HIPAA privacy and security requirements.

C. Automatically Collected Information

When you visit our website, we may collect:

IP address
Device type
Browser type
Pages visited and time spent
Cookies and tracking technologies

3. How We Use Your Information

We may use your information to:

Schedule and manage appointments
Provide services or respond to your inquiries
Improve website performance and user experience
Send promotional emails or updates (you may opt out anytime)
Analyze website usage for optimization
Comply with legal requirements, including HIPAA when applicable

We do not use PHI for marketing without your explicit consent, as required by HIPAA.

4. Cookies and Tracking Technologies

We use cookies to:

Improve website functionality
Analyze traffic
Remember user preferences

You can disable cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only as necessary, such as:

Scheduling software
Email service providers
Website hosting and analytics services

If PHI is shared with a third-party service provider, we will have a HIPAA-compliant Business Associate Agreement (BAA) in place.

We may also share information if required by law or to protect the security of our services.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.
All PHI is handled in accordance with HIPAA privacy and security standards.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and the type of information collected, you may have the right to:

Access your personal information
Request correction or updates
Request deletion where applicable
Withdraw consent for marketing communications

HIPAA also grants you specific rights regarding your medical information. To exercise any of these rights, contact us at:
admin@therefineryhiawassee.com

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted here with a revised “Last updated” date.

11. Contact Us

If you have questions or concerns, contact us:

The Refinery Hiawassee
318 Big Sky Drive, Suite 1
Hiawassee, GA 30546
Email: admin@therefineryhiawassee.com